
Meet your new Marketing VP
A couple of days ago I visited the subjective nature of ‘expertise’, and how online community software and social networks are actually exacerbating the relative nature of perceived expertise in any given field. I’d like to continue with a direction where I think the true expertise is developing: it’s all in the numbers.
IBM just bought CoreMetrics. Adobe bought Omniture. The job boards for quantitative analysts are a mile long. Why is this? My take is that the culture of hyperanalysis and sweating over every small trackable bit of behaviour that began with successful dotcoms is finally seeping into the larger marketing departments of larger companies. “Marketing” is no longer those guys from Mad Men thinking up new creative copy while sloshing martinis, it’s Anthony Edwards from Revenge of the Nerds now telling you the exact percentages of retention you’ll need from exact zip codes using precisely worded tweets (the text of which was likely written by a robot algorithm).
But let’s be clear– this isn’t a race to hoard data. This isn’t a contest to see who can lumber through the largest spreadsheets. The data is everywhere, many times for free (thank Google). The real expert is the person with enough classical logic training, statistical classes, and– most importantly– the ability to write well enough to convey a coherent story that explains all the minutiae into some sort of actionable plan. (there’s hope for all those philosophy majors after all).

Relative Goodness
Forrester Research understands this well. They’ve acknowledged the subjective nature of expertise in their data sets: all software rankings and application analyses are based on executive surveys. They figure that if they ask enough questions of enough executives they can get some relevant (subjective as it is) data points from which to present a decent story. Notice that Forrester rarely draws conclusions– they simply present enough data and a nice set of graphics that you can draw your own subjective conclusion. Forrester even gives you the source spreadsheet so you can monkey with the variables and draw your own story. Their success, I believe, is in the strength of their storytelling abilities and presentation skills.
Who is the expert? The person that can divine a coherent direction out of a sea of numbers, that’s who. If Edwards can comb his hair and write well, he’s got the job.
I read last night that I’ll be recouping some of my losses after betting on Omniture a couple of years ago, with the pending buyout by Adobe. The early take on this is that Adobe needs to pick up some ongoing subscription revenue, I am assuming because they simply cannot keep raising the price on the 167 legitimate licenses for Photoshop which are sold to designers in New York that everyone else copies over to Pirate Bay.
So, the revenue part I get. But where’s the Bonus Fat?
- Up until now, Adobe provides a suite of tools that creates and converts various bits of digital eye candy for presentation on the web, but has precious little to do with the operations part of actual presentation layer. Adobe has become the de facto ’solid document’ format with .pdf, but there’s no real money there. They also offer the Scene7 technology, which can convert a multipage .pdf or other print document into a “browsable” online catalog (which is insane to me, but that’s how some people like to shop, I guess). Flash is becoming more prominent but it’s never been able to get passed the debate of ‘needless cartoons’ vs. ‘functional website navigation’.
- Omniture is all about the data. Their strategy so far has been to build up all the back-end marketing tools needed to run a dotcom: page and traffic analytics, A/B comparison, keyword tracking, affiliate relationship management, some crude BI. They are in the driver’s seat on a lot of this– despite the disappointment that a lot of these platform tools came in through acquisitions, and didn’t necessarily play nice with each other.
So, what to make of this acquisition? We have someone who has some juice in the front-end presentation layer, who now will have a hand in the back-end data that should be driving that presentation layer. One thing is for sure: every marketing service in the dotcom space has one thing in common– somewhere in the sales pitch you’ll hear the salesman say “we simply take your traffic data from Omniture and…”
Ah. There it is: product personalization, merchandising, traffic shaping, and all that crap getting shoved through the presentation layer touches Omniture-derived data at some point or another. If Adobe can make the merchandising and happy bouncing balls that appear on the website become that more integrated and real-time personalized with the Omniture data, then they have something.
But wait– someone’s doing exactly that– they’re taking Omniture traffic data and showing personalized merchandising via Adobe Flash out to the Consumer. They’re name is Allurent, and I bet they’re next.
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